
We work with your dental insurance.
Gateway Smiles accepts most major dental insurance plans. We verify your benefits before your appointment, file claims on your behalf, and provide clear written estimates so you always know what to expect.
Plans we accept
We are in-network with many major dental insurance plans, and we can accept most other PPO plans as out-of-network providers. The list below covers the most common plans we work with.
- Delta Dental
- Cigna
- Aetna
- MetLife
- United Concordia
- Guardian
- Anthem Blue Cross Blue Shield
- Humana
- Principal
- Ameritas
Don't see your plan? Call us at (540) 299-5721. We can usually accept most other plans as out-of-network coverage, and many PPO plans pay similar benefits in or out of network.
How dental insurance works
Dental insurance is different from medical insurance in several important ways, and understanding the basics helps you make the most of your benefits.
Most dental insurance plans organize coverage into three tiers based on the type of treatment. Preventive care — exams, cleanings, X-rays, and fluoride for children — is typically covered at 100%, with no deductible. Insurance companies cover preventive care fully because it prevents more expensive problems down the line. Most plans allow two cleanings per year as preventive coverage.
Basic restorative care — fillings, simple extractions, and most non-surgical periodontal treatment — is typically covered at 70–80% after a deductible (usually $50–$150). The patient pays the remaining 20–30%.
Major restorative care — crowns, bridges, dentures, dental implants, and oral surgery — is typically covered at 50% after the deductible. Some plans have a waiting period before major coverage begins, especially in the first year of a new plan.
Most dental plans have an annual maximum — the most they will pay in a calendar year, typically $1,000 to $2,500. Once the annual maximum is reached, you pay 100% of additional costs until the new benefit year begins. For this reason, when major treatment is recommended, we sometimes phase it across two calendar years to take advantage of two annual maximums.
What we do for you
We work hard to make insurance as painless as possible.
- We verify your benefits before your appointment so we know exactly what is covered.
- We file claims on your behalf as a courtesy, with no extra charge.
- We provide written treatment plans with clear estimates of insurance coverage and your out-of-pocket cost before any procedure begins.
- We follow up with insurance companies on claims that are slow to process.
- We help you understand your coverage and how to make the best use of your benefits.
- We coordinate with your insurance for pre-authorization on major treatments when needed.
What we do not do
We do not let insurance dictate your care. Insurance plans are designed to limit costs for the insurance company, and the cheapest covered option is not always the best treatment for your long-term oral health. We recommend the right treatment for you based on clinical needs — and then we help you understand how insurance applies, what your options are, and how to manage any out-of-pocket cost.
We will always present the recommended treatment, alternative options when they exist, and clear pricing for each. The decision is yours, and we will respect it.
Maximizing your benefits
A few practical tips that can save you money over time:
- Use your two preventive cleanings every year. Even if you feel fine, the cleanings, exam, and X-rays are typically free under your plan and prevent costly problems later.
- If you reach your annual maximum, schedule the next major treatment in January when your benefits reset.
- If treatment can be split across two calendar years, we can plan it to take advantage of two annual maximums.
- Use any flex spending account (FSA) or HSA funds before they expire — most are use-it-or-lose-it.
- If your spouse has dental insurance, coordinate benefits — many couples can stack coverage for higher overall benefits.
What if I do not have insurance?
Approximately 30% of our patients are uninsured or self-pay. We offer transparent, fair fees for every procedure and provide written estimates upfront. We accept HSA and FSA payments, and we offer financing through CareCredit and other lenders that spreads the cost of treatment over 6 to 60 months. Many patients without insurance find that with HSA funds and modest financing, even larger procedures are very manageable. See our financing page for details.
Frequently asked questions
Yes — we file dental insurance claims on your behalf as a courtesy at no extra charge. Once your insurance has paid their portion, we will bill you for any remaining balance.
Even if we are not 'in-network' with your specific plan, we can often still accept it as out-of-network coverage. Many PPO plans pay similar benefits for in-network and out-of-network providers. Call us to verify your specific coverage — we are happy to look it up for you before you come in.
We will provide a clear written estimate of your portion before any treatment begins, based on your insurance benefits. Final amounts may vary slightly from estimates, since insurance coverage is not always confirmed until claims are processed, but our estimates are typically accurate within a few dollars.
PPO plans give you the most flexibility — you can see in-network or out-of-network providers, with better benefits in-network. HMO and DHMO plans typically require you to see a specific in-network provider and may not pay benefits for out-of-network care. Most of our patients have PPO plans.
We welcome patients without insurance and offer transparent fees. We also offer financing through CareCredit and other lenders to spread costs over time. Many patients without insurance use HSA or FSA funds for dental care. See our financing page for more options.
In-network means the dentist has signed a contract with the insurance company to accept negotiated fees. This usually means lower out-of-pocket costs for the patient. Out-of-network providers may charge their standard fee, with the insurance paying a percentage based on their schedule. The difference between contracted fees and standard fees can vary, but for most patients it is modest.
